The randomly generated pass code appears in the text display field and remains visible for 30 or 60 seconds, depending on the authentication device or program you are using.
#AUTOTASK OUTLOOK ADD IN PASSWORD#
If it is not displayed automatically, generate a One-Time Password Token on your authentication device.NOTE Because the Outlook Extension automatically passes in your Autotask PSA username and password, the 2-factor authentication login will open automatically when you open certain Outlook pages. After you enter your standard Autotask PSA username and password and click Login, the two-factor authentication login page appears.Type in your pin code or password if your authentication service provider requires one.You will also see the one time password dialog when you log into LiveMobile or open Outlook.Īutotask PSA currently supports two-factor authentication provided by applications that use the TOTP (Time-based One-time Password) algorithm, for example, Google Authenticator, and AuthAnvil (for legacy customers only). If SSO is not enabled, logging into Autotask PSA requires two-factor authentication, and you will be prompted for a one-time password.
Refer to Logging in using single sign-on (OpenID Connect). If you are enabled for single sign-on instead of 2FA, you will be redirected to your SSO provider to finish the login process. Enter your Username in format and click Continue.Spanish-language customers in Spain and Latin America German-language customers in Germany, Austria and SwitzerlandĮnglish-language customers who prefer to have their data located in Europe Selected English-language customers in the UKĮastern time zone, GMT -1 through GMT - 5Ĭentral through Hawaii time zones, GMT - 6 through GMT -10Įnglish-language international customers (except AU and NZ), GMT through GMT +12 NOTE Resources with an API User (API only) or Dashboard User security level are exempt from accepting the Privacy Policy. IMPORTANT Users will not be able to log in from LiveMobile or the Outlook Extension if they have not already accepted the privacy policy. Users can access the privacy policy at any time from the Datto Web site, Portal Privacy page: Portal Privacy Practices.
This page is an audit page that cannot be edited, but can be exported, should this be required. The date and time they acknowledged the privacy policy are tracked on the Privacy Action History page. When users log in for the first time after this feature is enabled, they must read and acknowledge the Privacy Policy before they are logged in. To facilitate this, Autotask PSA has added the "Privacy Prompts" feature. As the service provider, you may have to prove that this consent has actually been obtained. If you and/or your customers are residents of the EU and fall under the General Data Protection Regulation, your resources have the "right to consent" to the processing of personal data. If the validation is successful, a confirmation message will appear. Refer to More about two-factor authentication.